Ray’s Healthy Living makes every effort to satisfy our clients and customers. However, should you find any dissatisfaction with a product, please do contact our friendly customer service department by sending an email to this address: [email protected] within 30 days of the shipment date. Our staff will send a Return Product Authorization and instructions on how to return the product.

Returns without Return Product Authorization or that did not follow return instructions may not be honored. In addition, please take note of the following details:

SHIPPING WITHIN THE UNITED STATES

Ray’s Healthy Living reserves the right to apply a 25 % restocking fee for returned products depending on certain circumstances such as, but not limited to:

Some promotional or sale products are discontinued or short-dated by the manufacturer. In these instances, returns may not be accepted without a specific Return Product Authorization from Ray’s Healthy Living customer service. Mass shipped products of 4 or more items (or less for some special items).
Other circumstances depending on review of our customer service staff.

DAMAGED OR DEFECTIVE PRODUCTS

Any damaged or defective product upon receipt through shipment should be noted and recorded. Please contact Ray’s Healthy Living customer service immediately for further guidance.

UNOPENED PRODUCTS

Products shipped by Ray’s Healthy Living that remain unopened can be returned for a full refund (not including shipping fees). Please ensure that these product seals and in the original, non-tampered packaging. Shipping fees for these returned products are at customer’s expense. Refunds will be processed upon our receipt of the returned products. We reserve the right to decline refunds for lost or damaged products during return shipping.

REFUSED OR UNDELIVERABLE PRODUCTS

If a product cannot be delivered due to (but not limited to) customer refusal to accept or due to error in provided shipping address, the customer will be responsible for the cost of return shipment incurred by Ray’s Healthy Living to have said products shipped back to our warehouse.

INCOMPLETE RETURNS

No refund will be applied for returned products that have less than 60% of the original contents (whether mass orders or single purchases).

SUPERFICIAL CONCERNS

Products cannot be returned and issued a refund due to superficial concerns, such as flavor or texture. Please consult our product information on the site or try out our sample products at a store near you to ensure what you order/purchase meets your specific tastes.

INTERNATIONAL ORDERS

If an order is returned due to local restrictions, incorrect address, or refusal to settle fees, Ray’s Healthy Living can issue a partial refund. Any return shipping charges and for any additional custom fees for products being returned will be the customer’s responsibility. These charges will be deducted from the original order total. The remaining balance, if any, will be the amount refunded after receipt of the returned products.

PROMOTIONAL PRODUCTS

Promotional products given by Ray’s Healthy Living as a gift or incentive are not eligible for returns/refunds.

IMPORTANT NOTE

Ray’s Healthy Living products are stored and shipped in fresh condition from a climate-controlled warehouse. During summer, some of Ray’s Healthy Living products are particularly susceptible to the effects of heat (such as health bars, which can melt). Should there be a possibility that you will not be available to receive the package from the carrier, please provide specific instructions to leave the delivery to a sufficiently cool area, an alternate nearby address, or not to deliver should no one be available for receipt on your behalf.

Given these points, Ray’s Healthy Living reserves the right to decline refund and return requests for heat-damaged products (including any shipping fees incurred).